Hatz service innovation with “Smart Parts”

Hatz service innovation with “Smart Parts”

With Smart Parts, Hatz is providing its customers and distribution partners an intuitive online solution to search for documentation and order replacement parts

Future-proof and reliable engines have been the Hatz engine factory's core business for more than a century. To ensure that customers and partners have an innovative and ground-breaking service, the engine manufacturer Hatz is introducing Hatz Smart Parts.

This new online solution gives machine operators, distribution and service partners simple, quick and reliable access via mobile phone or tablet to replacement parts lists, handbooks, operating instructions, maintenance schedules and tips as well as photos of parts.

Find Smart Parts quickly and easily using the QR Code

Using Hatz Smart Parts, the search for replacement parts and information on Hatz engine types is very easy. Partners and customers can simply use their preferred scanner app on their mobile devices to capture the QR Code on the Hatz engine, and the right web page of the corresponding Hatz engine model is quickly displayed. This means there is no more need to manually search through the extensive books and lists. This gives the device operator the option to request replacement parts directly from their location, such as on a building site or in a factory workshop, and order via the Hatz service network. A bonus for service partners: The new online offer greatly reduces the time taken for telephone support of customers with the previous manual parts search.

Smart Parts for Hatz engines using the QR Code is available in German, English, Spanish and French. Another planned extension to the service is the automatic lookup of the closest distribution partner via an online map. This will for example allow the machine operator to conveniently order his replacement parts from somewhere close to his current location. This function is particularly useful for companies whose machines are operated not just on a regional level but across Germany, Europe or worldwide.

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Stephan Gritsch
Stephan Gritsch Marketing Communications Team Leader, Motorenfabrik Hatz GmbH & Co. KG
Stephan Gritsch
Stephan Gritsch Marketing Communications Team Leader, Motorenfabrik Hatz GmbH & Co. KG
About Motorenfabrik Hatz GmbH & Co. KG

In its over 140 year history, the company has become the world leader in diesel engines up to 64 kilowatts. Besides engine manufacturing, the company produces high precision metal components, not only for the automotive and commercial vehicle industry. In addition, the company has a high competence in system engineering and develops and produces special equipment based on industrial engines and offers its customers tailor made solutions. Hatz employs 1100 employees at three locations and in 12 branches. With its global network, Hatz is present in over 120 countries.

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Motorenfabrik Hatz GmbH & Co. KG
Ernst-Hatz-Str. 16
94099 Ruhstorf a. d. Rott